These Terms of Service (“Terms”) govern your access to and use of the Converz website located at converz.ai (the “Website”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.
These Terms apply to Website access only. If you are a Converz platform customer — using our API, voice infrastructure, or any product offering — your use is governed by a separate Services Agreement entered into at the time of account creation. In the event of a conflict, the Services Agreement takes precedence for platform customers.
Converz is operated by Converz, Inc. (“Converz,” “we,” “us,” or “our”). These Terms constitute a legally binding agreement between you (“user,” “you”) and Converz.
Subject to your compliance with these Terms, Converz grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial viewing purposes only.
This license does not include:
Any unauthorized use of the Website terminates this license immediately and without notice.
You agree not to use the Website in any way that:
We reserve the right to restrict or terminate your access to the Website at any time, without notice or liability, if we determine that you have violated any of these prohibitions.
Converz reserves the right to revise these Terms at any time and at our sole discretion. When we make changes, we will update the “Effective Date” at the top of this page.
Your continued use of the Website after any modification to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, your sole remedy is to stop using the Website.
We may also modify, suspend, or discontinue any aspect of the Website at any time, including the availability of any feature, database, or content. Converz will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Website.
The Website and all of its content — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — are the property of Converz or its content suppliers and are protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws.
The Converz name, the Converz logo, and all related product and service names, design marks, and slogans are trademarks of Converz, Inc. You are not permitted to use these marks without the prior written consent of Converz.
Any feedback, comments, or suggestions you provide regarding the Website may be used by Converz without any obligation to compensate you and without restriction.
Converz respects the intellectual property rights of others and expects users of the Website to do the same. We respond to properly submitted notices of alleged copyright infringement that comply with applicable law.
If you believe that any content on the Website infringes your copyright, please submit a notice to our designated copyright agent containing the following information:
Copyright infringement notices should be submitted to legal@converz.ai. We may share your notice with the party alleged to have infringed your copyright.
THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.
Converz expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including without limitation any implied warranties of:
No advice or information, whether oral or written, obtained from Converz or through the Website shall create any warranty not expressly stated in these Terms.
To the fullest extent permitted by applicable law, Converz, its affiliates, officers, directors, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses — arising out of or in connection with your use of, or inability to use, the Website.
To the extent that any liability is found despite the above limitations, Converz's total cumulative liability to you for all claims arising out of or relating to your use of the Website shall not exceed $100 USD.
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you in full. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-laws principles.
Subject to the arbitration clause below, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in San Francisco County, California for the resolution of any disputes not subject to arbitration.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Please read this section carefully. It affects your legal rights by requiring individual arbitration of disputes and waiving your right to a jury trial or class action.
Agreement to Arbitrate. You and Converz agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Website — excluding claims for injunctive or other equitable relief — will be settled by binding individual arbitration administered by National Arbitration and Mediation (NAM) in accordance with its rules, rather than in court.
You have the right to opt out of this arbitration agreement. To do so, you must notify us in writing within 30 days of first accepting these Terms by emailing legal@converz.ai with the subject line “Arbitration Opt-Out” and stating your name and your intent to opt out. If you opt out, all other Terms still apply.
Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.
If you have any questions about these Terms of Service or need to submit a legal notice, please contact us at the addresses below.